legal
REFUND POLICY
1. THE 30-DAY GUARANTEE
Within 30 days of purchase, if you have:
- Completed all ten modules, and
- Built a service proposal using the template in the Creating Your Service Proposal guide
Present it, and tell us what happened. We'll review it with you and help you rework it. Most of the time something specific and fixable went wrong. If your second attempt doesn't land either, email us and we'll refund you. No further questions.
We ask for the work because this only functions if you use it. We don't ask for a client's yes, because that part was never fully in your hands, or ours.
The guarantee is based on effort, not outcome. We do not ask you to prove that a client accepted your fee, that you closed a sale, or that you earned back the cost of the course. We ask that you completed the material, used it in a real conversation, and gave the reworked version one more try with us.
2. HOW TO REQUEST A REFUND
Email contact@travelfeeplaybook.com within 30 days of your purchase date with the following:
- The email address you used at checkout
- A copy of the service proposal you built from the template in the Creating Your Service Proposal guide
- A short description of how the conversation with the prospective client went, and where it broke down
You do not need to use a form or follow a script. A few sentences is enough. We ask for the proposal because it is the fastest way for us to see what happened and tell you something useful.
This first email opens the review. It is not itself a refund request, and you are not committing to anything by sending it.
This applies to the course. To request a refund of the strategy call, email the same address and say so. Nothing else is required. See Section 5 for the timing.
3. WHAT HAPPENS NEXT
We will respond within five business days with specific notes on your proposal and on the conversation you described, and we will help you rework it. A fee conversation usually fails for a reason we can name, and we would rather fix it than end this with a refund.
Then you present the reworked version to another prospective client. If that second attempt doesn't land either, email us and we will refund you. We will not ask you to justify it and we will not propose a third round.
Approved refunds are issued to the original payment method through our checkout provider. Depending on your bank or card issuer, the funds typically appear within five to ten business days after we process the request. Your access to the course and resource guides ends when the refund is issued.
4. THE 30-DAY WINDOW
Requests for a refund of the course must be submitted within 30 days of purchase. Refunds are not available after that window, regardless of how much of the course you have completed.
The 30 days run from your purchase date, not from the date you start the course. Because the course is ten video modules and seven written guides rather than a months-long program, 30 days is intended to be enough time to complete it and use it once without rushing.
5. THE STRATEGY CALL
The 60-minute strategy call is a separate purchase, whether you add it at checkout or buy it on its own. It is a live, scheduled service rather than a digital product, so it has its own rule and the 30-day guarantee above does not apply to it.
The call is fully refundable up until 24 hours before its scheduled start time. Email us before that point and we will refund the price of the call in full. You do not need to give a reason.
Inside that 24-hour window the call is no longer refundable. That includes a call that has already taken place, and a call you do not attend without rescheduling beforehand. If you reschedule, the 24-hour cutoff is measured against the new start time.
If you have purchased the call but not yet scheduled it, it remains refundable in full. The 24-hour cutoff only starts to apply once a time is booked.
Calls must be scheduled within 90 days of purchase. After 90 days an unscheduled call expires, and at that point it is neither redeemable nor refundable.
The course and the call are refunded separately. Refunding one does not automatically refund the other, so tell us which you mean, or both.
6. CHARGEBACKS
If you believe you are entitled to a refund, please contact us before disputing the charge with your bank or card issuer. A chargeback filed without contacting us first is resolved by the payment processor rather than by us, which usually takes longer and gives neither of us a chance to sort out what actually went wrong.
We will always answer an email. Please start there.
7. IF SOMETHING GOES WRONG ON OUR END
This policy describes discretionary refunds under our guarantee. It does not limit your rights where we have failed to deliver what you paid for. If you were charged twice, charged the wrong amount, or cannot access the course because of a problem on our side, contact us and we will correct it regardless of the 30-day window.
8. CHANGES TO THIS POLICY
We may update this policy from time to time. The version in effect on the date of your purchase is the one that applies to that purchase. When we make material changes, we will update the "Last Updated" date above.
9. CONTACT US
Questions about this policy, or about a purchase, should be directed to:
Travel Fee Playbook™
4308 Oak Chase Drive
Fort Worth, Texas 76244
contact@travelfeeplaybook.com
This policy is governed by the laws of the State of Texas and should be read together with our Terms & Conditions and Privacy Policy.